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Terms & Conditions

Booking Procedure: We require a valid Credit Card number, expiry date & CVC with which to take a 50% deposit up front to secure your reservation. Your booking will be confirmed once we have received this deposit.

Deposit Policy: a 50% deposit of the total amount will be deducted immediately from the Credit Card provided for guarantee.

A GST inclusive surcharge will apply to all credit card transactions comprising of 2% for Visa, MasterCard & Amex.

Standard Cancellation: If the reservation is cancelled within 30 days of arrival a cancellation fee equal to 50% of total stay will apply. A 100% cancellation fee for each room night booked will be charged if the cancellation is received within 7 days prior to arrival.

Peak Season Cancellation: period (20th December 2021 – 10th January 2022); Cancellation within 60 days incurs 50% charge, within 30 days of arrival 100% cancellation fee applies, calculated on total value of accommodation booked.

Groups Cancellation: Group (4+ Suites) Reservation Cancellation within 60 days incurs 50% charge, within 30 days of arrival 100% cancellation fee applies, calculated on total value of accommodation booked.

Covid-19 Cancellation: If the city or area in which the guest permanently reside or Queenstown is under government travel restrictions and affects his/her ability to travel, we can amend the booking to an alternative date or hold the deposit as a credit to be used within twelve (12) months from the original arrival date. New dates are subject to availability and any rate difference will be applied.